VoIP Support Services
VoIP is only as good as the support behind it. At Convergence Technology LLC, we provide comprehensive VoIP Support Services to ensure your communication systems remain secure, stable, and fully optimized — whether you’re using cloud-hosted platforms or on-premise PBX systems.
What We Support
Cloud VoIP Platforms
• Zoom Phone, Microsoft Teams Phone, RingCentral, 3CX Cloud
• User provisioning, configuration, and call flow management
• Troubleshooting call quality, registration, and connectivity issues
On-Premise VoIP Systems
• Asterisk, FreePBX, 3CX, Cisco, Avaya, Yealink and Grandstream
• Hardware support (IP phones, gateways, SBCs, PoE switches)
• Backup, patching, and failover configuration
VoIP Network Support
• SIP trunk configuration and registration troubleshooting
• NAT/firewall issues, QoS tuning, and packet loss diagnosis
• VLAN setup, bandwidth optimization, and network monitoring
VoIP Support Services
• 24/7 Remote Monitoring of system health and uptime
• Call Quality & Jitter Diagnostics with MOS scoring
• Auto-Attendant & IVR Management
• Voicemail, Call Routing, and Extension Setup
• Firmware Updates & Security Patching
• Disaster Recovery & Redundancy Planning
Security-Centered Support
• SRTP/TLS encryption support
• Fraud detection and IP blacklisting
Why Clients Choose Convergence
- VoIP-certified engineers and telecom specialists
- Fast response times and proactive ticket management
- Experience with SMBs, enterprise, education, and call centers
- Vendor-neutral expertise to support multi-platform environments
Support That Keeps You Talking
- Let’s ensure your voice systems never let you down.