Powering Exceptional Customer Experiences
🎧 Call Center Solutions
At Convergence Technology LLC, we design and implement intelligent call center solutions that enhance customer service, improve agent productivity, and reduce operational costs. Whether you need a cloud contact center or a hybrid deployment, we’ve got you covered.
📞 Our Call Center Capabilities
☁️ Cloud-Based Call Centers
- Scalable, browser-based platforms for remote and hybrid teams
- Fast deployment with minimal hardware investment
- Global reach with local presence options
🖥️ On-Premises & Hybrid Contact Centers
- Full-featured PBX and ACD systems
- Integration with VoIP, CRM, and helpdesk software
- Custom routing rules and call handling policies
🧠 Intelligent Call Routing
- Skills-based routing, IVR, and queue management
- AI-assisted call flows and chatbots
- Callback scheduling and queue position notifications
📊 Analytics & Reporting
- Real-time dashboards and historical performance reports
- SLA tracking, agent metrics, and customer satisfaction scores
- Call recording and quality assurance tools
⚙️ Integrations & Features
- CRM integrations: Salesforce, Zoho, HubSpot, Zendesk
- Omnichannel support: Voice, chat, email, SMS, and social
- Workforce management: Agent scheduling, break tracking, adherence
- Security & compliance: PCI-DSS, HIPAA, GDPR, and call
🛠️ Technologies We Support
- 3CX, Genesys Cloud, Five9, Twilio Flex, Avaya, Cisco UCCX
- VoIP/SIP platforms with robust contact center modules
- AI & Automation tools: Google Dialogflow, Amazon Lex, OpenAI integration
🧠 Why Choose Convergence?
- Full-cycle service: design, deployment, training, and support
- Cloud migration expertise for legacy call centers
- Custom development for specialized workflows
- 24/7 monitoring, support, and disaster recovery planning
Have Any Questions? Call Us Today!
+97142711412
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